Unless otherwise specifically agreed in writing, the terms and conditions listed below shall apply to any purchases and orders made with DailyLittleLuxury.com.
In the event of any inconsistency between these terms and conditions and any other printed or written document passing between parties (including without limitation the Customer’s Sales or Purchase Order), the terms and conditions listed here will supersede. No variation of the terms and conditions listed shall be applicable to any purchases and orders unless explicitly accepted in writing by DailyLittleLuxury.com.
Customer Service Policy
Our Fresh Flower and Gift Promises
We strive hard to ensure that you and your recipient receive only the freshest flowers and gifts. We guarantee that the flowers and gifts delivered to your recipient will arrive fresh and without any manufacturer defects.
Our Delivery Guarantees
At DailyLittleLuxury.com, we guarantee that flowers and most gift selections will be delivered on the next day at 2 p.m. However, we will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:
1. The recipient was not present at the address given within the hours during which delivery was requested.
2. An incorrect address was provided.
3. No such person was at the given address.
4. No valid contact number was provided for DailyLittleLuxury.com to reasonably attempt to contact the recipient to make the delivery.
If in any case your package is received in an unsatisfactory condition or you are facing issues with delivery, please email us at firstname.lastname@example.org or contact us directly at (65) 87400692 with your order number. Our friendly customer service representatives will assist you regarding the issue at hand.
Shipping & Delivery
How much does local delivery cost?
Delivery within Singapore is chargeable at $20 for all items, with the exception of deliveries to Sentosa and restricted areas listed in “Charges for Sentosa and Restricted Areas”.
What is your daily delivery schedule like?
What is the cutoff time for same day delivery?
What are the different types of local delivery and its costs?
We offer a range of delivery options, from normal delivery to 2-hour express delivery options. The table below will provide you with all our delivery options, its details, and costs.
Can I send gifts to Marina Bay Sands?
For security reasons, Marina Bay Sands (MBS) security office requires the recipient to submit the license plate of our floral delivery vehicle. As such, either you or your recipient will need to contact MBS’s security office directly to arrange for the necessary paperwork and clearance.
Should there be a non-delivery due to clearance issues, we regret to inform you that we will not be held responsible.
My delivery did not arrive within the hours requested. What should I do?
Sometimes due to technical glitches or bad weather, we may not be able to fulfill your delivery within the hours requested. If that happens, please reach out to us call us at (65) 6251 2323 or write to us at email@example.com so that we can send a complimentary bouquet to your designated recipient.
How about delivery on Valentine’s Day?
Kindly note that there will be a price increase on orders for deliveries made between 9th and 16th February. This is due to a surge in raw material costs.
Please ensure that your recipient’s address, contact numbers, and gift messages are correct when placing your order. Due to the high influx of orders, we will not be able to accommodate any amendments made to your Valentine’s Day orders.
During this time we will halt deliveries to the following locations:
• Jurong Island
• Airline Road
• Changi Airport Cargo and Airbase
• PSA (Free Freight Zone)
• All military bases
• School campuses
• Shopping malls
We seek your kind understanding and patience for any inconvenience caused during this period.
Returns and Refunds
At FarEastFlora.com we strive to deliver only the freshest flowers to bring smiles to you and your recipient. Sometimes, fresh flowers are unpredictable which may cause your experience with us to be slightly less than perfect. If for any reason we slipped up, please contact us at (65) 8740 0692 or write to us at firstname.lastname@example.org.
What is the grace period for contacting FarEastFlora.com if I want a replacement or refund for my order?
Please do so within 24 hours of receiving your floral arrangement, so that we can make up for it with a no questions asked, one-to-one exchange. For non-perishable products, please contact us within 48 hours of receipt.
How long does FarEastFlora.com take to process a refund request?
We will issue a refund for your order within 14 days of receipt of your refund request.
Security & Privacy
At DailyLittleLuxury.com, we take your security and privacy very seriously and are committed to safeguard and ensure all personal information you provide us, remains confidential. We do not sell or share your personal information or purchasing history, whether in part or whole to any other party for any commercial purposes – other than to fulfill your order.
How secure is it to shop on DailyLittleLuxury.com?
Safe transactions and the protection of your privacy has always been our top priorities. DailyLittleLuxury.com uses Secure Sockets Layer (SSL) encryption together with a digital ID from VeriSign.
SSL encrypts and protects personal and credit card information that you send us. Information such as your credit card details, names, addresses and phone numbers are safe from any prying eyes of unauthorized third parties. The digital ID guarantees that your transactions are taking place on our secure server and not with a third-party host.
What is my personal information needed for?
Your personal information is needed solely for the purpose of providing products and services to you. This includes enhancing your experience with us, offer you rewards and promotions and for your convenience when making future transactions with us. Your consent will be sought if your personal information is to be used for any other purposes, either by DailyLittleLuxury.com or any businesses which we work in collaboration with.
How does DailyLittleLuxury.com collect your personal information?
Your personal information is gathered when you send a gift with us or sign up as a member with us, over the phone or through the filling of forms at our retail stores.
Please note that by submitting your personal data to us, you agree and consent to us collecting, using, disclosing and processing it in accordance with the terms and conditions listed on this page. All personal data provided by you will be deemed as accurate and complete and is neither misleading nor out of date. Should there be any changes to your personal data, the onus will be on you to update us of the changes accordingly.
How about the personal information of my recipient? Are they kept confidentially?
In some circumstances, you may have provided personal data relating to other individuals, such as your spouse, family members or any others, including minors. By doing so, you represent and warrant that you are authorized to provide their personal data to us. In addition, you have obtained their consent to the collection, use, disclosure, and processing of their personal data in accordance with the terms and conditions listed on this page.
Why don’t I receive phone calls, text messages or faxes to inform me of new promotions or collections?
If you have registered your telephone number with the national Do Not Call (DNC) registry, we will not send you promotional and marketing messages via phone calls, text messages, and faxes. However, if you have previously given us consent to contact you for such purposes, we will continue to do so until you withdraw your consent.
How can I unsubscribe to FarEastFlora.com’s mailing lists?
We are sad to see you go, but if you prefer not to receive exclusive updates, special offers, and discounts from us, you can remove yourself from our mailing list by either of the following methods:
• For members: Log in to your account and proceed to the “Update Profile” page. Uncheck the “Free Newsletter” box at the bottom of the page.
• For non-members: Log into the email with which you had subscribed with. Send an email to email@example.com with the word “unsubscribe” in the text body.
We would like to emphasize once again that we are committed to according your personal data the due level of care and confidentiality as presented in our personal data policies, and inconsistency with the Personal Data Protection Act 2012.
Should you require us to remove your information or have any questions about the terms and conditions listed here, please contact us at (65) 8740 0692.
Alcoholic Drinks and Items
Please note that if the delivery includes alcoholic drinks or items that have an age-restriction policy, we require the receiver be aged 18 years or older, with the appropriate photo identification for verification purposes.
FarEastFlora.com reserves the right to the following:
• To not deliver the package to anyone who appears to be under the age of 18, and unable to prove their age with the appropriate photo identification.
• To refuse delivery of any alcohol-related drinks or items to any person who is, or appears to be under the influence of alcohol or drugs.
• If a re-delivery needs to be scheduled, due to any one of the aforementioned factors, an additional fee of $10.70 will be imposed. The time and date of re-delivery will be subjected to the availability of our drivers.
By purchasing or ordering from us, you agree that if any applicable legal requirements for the delivery of item(s) are not met, FarEastFlora.com reserves the right to cancel the alcohol-related portion of your order.D